Direct Line

Apr 7th, 2023

Very disappointed with Direct line. They do not reward loyalty at all. They tried increased my car insurance by 400 a year with no reason or justification. They also tried to increase my house insurance by a significant amount with no reason or justification. I had made no claims on either policy nor had I had any traffic offences so there was no reason for this rip off increase especially in a cost of living crisis. When I called up they said this price was the best they could do. I found other policies that were better and significantly cheaper so I went with those and cancelled all policies with direct line.
Mar 21st, 2023

Mar 13th, 2023

The WORST customer care I have ever experienced. Waited on hold for 45mins only to be hung up on twice. Very difficult to deal with
Mar 7th, 2023

Denied travel claim against policy wording Tried to claim under the travel insurance policy where a domestic flight in Australia was cancelled and we were rebooked for an arrival 30 hours later. The policy wording states: " Delayed departure We will pay up to 200 for each insured person for additional accommodation, travel and refreshment costs if you have checked in and your pre-booked aircraft, ship or train is delayed by more than 12 hours beyond the time shown on your travel itinerary. We will also pay up to 500 for each insured person for any unused accommodation and travel expenses (including any excursions up to 150) if you are late arriving at your destination as a result of a delay of more than 12 hours beyond the time shown on your travel itinerary" They have weaselled out of the claim on the grounds that the original flight number was cancelled and we were rebooked on different flight numbers. This simply isn't reflected in the policy wording or the exclusions. The aircraft we were booked on was delayed (as it went tech.) so I cannot see how their stance is reflected in the policy wording. The operative also explained that they could not list every scenario in what is covered and what is not covered in the policy wording - and this simply wasn't covered!! OK then. Avoid at all costs. There are no consumer protections for flights in Australia so we have been left seriously out of pocket for rebooking ourselves for a scenario that the policy wording plainly covers.
Feb 8th, 2023