SUSSEX CLEANING SOLUTIONS LTD

Critical: Professionalism, Quality, Responsiveness, Value
Jan 24th, 2022

Although this service was accessed for my grandparents, I wanted to leave a review personally because of the excellent service and superb communication that I experienced purely for organising their services. Everything is explained, written and itemised with pricing clearly laid out. The icing on the cake is a guarantee of satisfaction which really sets my mind at rest. I will absolutely recommend this company!
Jan 21st, 2022

Elijah, the point of contact was friendly and helpful in talking through the details and accommodating where possible. Overall the standard of cleaning is thorough. HOWEVER, the unprofessional attitude of some of the staff members (Joanna) are not as pleasing. (Joanna) desperately needs training in how to be respectful when interacting with clients. Joanna was unfriendly, incredibly rude and argumentative from the moment she began the job. No verbal etiquette whatsoever and zero self-awareness or regard for the fact that she was behaving disrespectfully in front of owner of the property whose house she was cleaning and who was essentially paying her wages! Such a poor example being set to her (much younger and impressionable) colleague too. Never ever seen / heard anything like it in my life. If it wasn't for the risk on an unfinished job and a loss of deposit, she would have been escorted off the premises immediately. This behaviour should not be tolerated. Staff represent the company and this behaviour brings down the overall service unfortunately. Just a being a 'good cleaner' is not enough, you do also need to be a pleasant person when entering work premises and interacting with clients. Elijah, please ensure Joanna carries a positive attitude towards your clients, that is what really makes the difference to your business. Without it, I wouldn't recommend any other customer encounters. Employee pleasant people not just cleaners.
Dec 7th, 2021

Very happy with the deep clean Elijah and team carried out on our flat before we sold it. Great communication and very thorough.
Oct 25th, 2021

Positive: Professionalism, Punctuality, Responsiveness
May 23rd, 2021