Ted Baker

Really lovely staff
Feb 25th, 2023

Went to return a coat - met by unfriendly staff, who wouldnt accept the coat back Would not recommend
Dec 9th, 2022

I was at first being greeted by a staff. Which was lovely to begin with afterwards, I asked and showed a photo of a dress that I wanted and found online on the official ted baker website. The manager helped a trainee staff out and I was happy with it. The manager explained they did not have the original white dress that I have wanted and told me I can try on the cobalt blue dress they have got in store. The trainee staff afterwards was given a phone and told to ask for the cobalt blue dress but she did not ask for my dress size until later and manager did not remind her what to ask for my dress size on the phone just told her what to do by asking the availability. Afterwards I was being told it was not available either. The manager then asked me a very interesting question. Which I found really rude. Which website did you search on again because I cant find the colour of your dress that you wanted? I told her and show her again the official ted baker website. Made me feel embarrassed even though I didnt have to as I knew I searched on the official website and not discounted website. The most interesting I found was she was pushing a store walk in sale to a online sale in front of the trainee. Asking me not to order the same style dress but in another colour whilst I was in store but online and try it at home. I was even surprised they push the sale to Selfridges ted baker. I just did not feel like I had a completely warm customer service and rather a I cant be bother doing a 50% sales job only do it when it suits their convenience.
Nov 19th, 2022

Great customer service in this store. Scott was super helpful in helping me find the perfect gift and was very patient.
Nov 10th, 2022

Modern looking store. Very attentive and friendly staff. Even had women's clothes in a size 6 which is a very rare find with Ted! Will definitely be back!
Oct 31st, 2022